How Conversation Analytics can help contact centres
How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing in CX not only…
Cirrus
Cirrus Expands Partnership to Enhance CX Delivery
Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership with conversation intelligence provider,…
Company Profile: Cirrus
Cirrus – Who is Cirrus? Cirrus is a leading UK contact centre service provider that offers a true-cloud Contact Centre…
Contact Centre Leader Cirrus Granted Royal Warrant
Contact centre leader Cirrus granted Royal Warrant – Epsom-based company recognised for supplying services to the Royal Household. Cirrus has…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to Jason Roos, CEO and…
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact centre as a service…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a partnership with Amillan, an…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…
Why UC &d CC Integration is Pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified communications platforms such as…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus The Covid-19 pandemic has…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation makes businesses successful It’s…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your investment in tech and…
Matrix247 Partner with Cirrus to Deliver Enhanced CX Solutions
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions to contact centres that support MIFID II and SRA principles…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires strengthen the leadership team…
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments – Link Pay+ enables Contact Centres transitioning their agents…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch rapidly to a full…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth and announce 60% increase…