The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Cirrus
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is a key objective, this…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce optimisation solution delivered by…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is to start with the…
Connecting with Customers Socially according to Cirrus
Customers spend far more time online than they do talking to you. As such, if you wait for them to…
Cirrus: Why the Cloud changes the game for small contact centres
Jason Roos, Chief Executive Officer, Cirrus. I have lost count of the number of conversations I have had with the…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want to make a capital…
What Do Customers Actually Want From Contact Centres?
Jason Roos, Chief Executive Officer, Cirrus The world is changing, people seem busier than ever before and are bombarded daily…