Upgrading a contact centre is a big investment that can make a huge difference in customer…
Tag: Cirrus
Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…
Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success
Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…
How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a…
Speed vs. Support: The Customer Service Love Triangle
Fast service or the right support? Customers don’t think they should have to choose. But new…
Student Mental Health: How Contact Centres are Supporting the Next Generation
Student mental health is a growing concern across universities, with an increasing number of students reporting…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Meeting Customer Needs Across Every Channel – Without the Hassle
Working in customer service is no easy task. But before we dive in, let’s take a…
Taking the Pressure Off Contact Centre Agents with Smarter Tech
Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Contact centre agents…
Download the UK Customer Experience Decision-Makers’ Guide
Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…
Metrics that Reveal Home Truths about your Contact Centre
Three Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways…
Agent Desktop Experience: The Key to Contact Centre Success
The Contact Centre Agent Desktop Experience: The Key to Contact Centre Success Sarah is a contact…
How DE&I & Technology is Reshaping the Contact Centre
To celebrate National Inclusion Week, Cirrus has released a report highlighting how diversity, equity, and inclusion…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick,…