Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
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Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…
Why UC and CC Integration is pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified communications platforms such as…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus The Covid-19 pandemic has…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation makes businesses successful It’s…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your investment in tech and…
Matrix247 Partner with Cirrus to Deliver Enhanced CX Solutions
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions to contact centres that support MIFID II and SRA principles…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires strengthen the leadership team…
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments – Link Pay+ enables Contact Centres transitioning their agents…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch rapidly to a full…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth and announce 60% increase…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With card fraud and identify…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is a key objective, this…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce optimisation solution delivered by…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is to start with the…
Connecting with Customers Socially according to Cirrus
Customers spend far more time online than they do talking to you. As such, if you wait for them to…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer, Cirrus. I have lost…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want to make a capital…