Enghouse Interactive Releases Communications Centre 10.0

 Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration,…

SJS Solutions Help The Police with their Enquiries

Incident Management in Police Contact Centres In recent months, our emergency services call and contact centres…

Jabra Promotion to Support Public Sector IT budgets

Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology…

honeybee and Capita Join to Transform Contact Centres

honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a…

What’s Possible Now in the Cloud for Contact Centres

Customer Engagement Centre Capabilities: What’s Possible Now in the Cloud What is the value of a…

NICE Market Share Leader for Contact Centre WFO

DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that…

Choosing Jabra is Affordable and Easy with Cashbacks

Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio…

Wallboard Technology is the New Way To Excite Agents!

Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your…

Aspect Software Announces New Features to Via™

Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17…

Jabra Introduce The Power of Wireless Conversation

Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…

Liquid Voice – Next Generation Speech Transcription Solution

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…

Noetica SNoDrop for Zero Abandoned Call Rate

Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…

Jabra Launches Evolve 75 Wireless Headset

Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…

NICE Launches Digital Containment Solution to Manage Journeys

NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…

New Way To Use Wallboards To Excite Contact Centre Agents

Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing…

Puzzel Adds Functionality to Cloud Based Solution

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…

Aspect CXP 17 Makes Chatbots and IVR Fast and Simple

Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and…

NICE EVOLVE WFM Brings Forecasting to All Organisations

NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…

inContact Unveils Newest Release of inContact Agent

inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange,…

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