Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will…
Category: – Products
Storm Cloud Importing Calls From Cloud to Premise Based Recording
Storm Cloud Call Import : Importing Calls from the Cloud to Premise Based Recording Infrastructure Storm…
TouchAssist Virtual Assistant Meets Live Customer
TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in…
eg Forecasting Drives Work Planning for HR Departments
eg Forecasting Drives Work Planning for HR Department with new generation forecasting software New module enables…
Grass Roots Launch Tune Customer Experience Survey
Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…
KYC Know your Customer – Anti-Money Laundering Regulations
KYC – Are your ‘Know Your Customer’ teams on the ball when it comes to Anti-Money…
Best Noise-Cancelling Headsets for a Loud Contact Centre?
What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Aeriandi Expand Recording Products With Proxy Networks
Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see…
NICE Introduces Next Generation Skype for Business Recording
NICE Introduces Next Generation Skype for Business Recording for Financial Markets NICE continues to extend its…
Storacall Server Virtualisation Reduces Data Centre Costs
Server Virtualisation: Many organisations are already turning to server virtualisation to reduce data centre costs, optimise…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video to transform UK customer experience Pitney Bowes has signed…
Aspect Software announces launch of Aspect Via™
Aspect Software announces Aspect Via™: the most complete customer engagement centre in the cloud – Addresses…