High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
Category: – Downloads
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Connected Contact Centres: Maintaining Connections in Hybrid World
A guide to native integration with Microsoft Teams – The connected contact centre Native integration with…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
The 2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…
AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…
WFM ROI Calculator: Calculate in a Few Steps
WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…
State of the Contact Centre 2023 – Calabrio Annual Report
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
40% of CX Leaders Voted Contact Centre Reporting Top Challenge
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Jabra White Paper: The Future of the Contact Centre
Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…