Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon

Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…

40% of CX Leaders Voted Contact Centre Reporting Top Challenge

40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…

The Digital Journey: Consumer Frustration and Loyalty

The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how…

The Ultimate Guide to Contact Centre Forecasting with Excel

The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…

CX that Delivers on your Brand Promise’ – Ventrica White Paper

How to create and execute a customer experience strategy for your brand that delivers real commercial…

Jabra White Paper: The Future of the Contact Centre

Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…

Your Contact Centre’s Value Realisation Toolkit

Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…

Building Resilience in the Contact Centre – Download from Content Guru

When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…

8 Proven Success Strategies to Thrive in a Competitive Environment

The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…

Transforming Local Gov Customer Service Tech for Digital Age

Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…

The Leader’s Guide to CX – Download the Guide NOW!

The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…

Cloud Contact Centre Guide: Moving CX Centre Stage

Customer service expectations are higher than ever, especially as a result of the recent pandemic which…

The Voice of the Contact Centre Consumer 2023 

The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo …

Consumers Returning to Assisted Channels Due to Cost-of-living

Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…

The Five Steps to Accurate Contact Centre Forecasting

The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…

White Paper: What Does The Future of CX Look Like?

What does the future of CX look like? Free white paper from Ventrica If we’ve learned…

The Inner Circle Guide to Customer Engagement

The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…

UK Contact Centre Vertical Markets Series – Free Download

“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…

Achieving Instant Impact Across your CX Strategy

Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across…

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