When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Category: – Customer Service/Experience
Ofgem Announces New Rules to Improve Customer Service
Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
Putting Customers on Hold can Damage your Business
How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
The Leader’s Guide to CX – Download the Guide NOW!
The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…
Small Businesses Don’t Capitalise on Customer Service Advantage
Small businesses failing to capitalise on their unique customer service advantage according to report from FM…
Quickline Speeds up Customer Service with makepositive
Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…
Best & Worst Telecoms Customer Service Revealed
Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
Wessex Water Achieves Customer Service Excellence
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence…
How will ChatGPT transform customer service
How will ChatGPT transform customer service Jennifer Lee, Chief Operating Officer at Intradiem discusses The advent…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements…