Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s Consumers says Alvaria new…
– Customer Service/Experience
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume, Product Marketing Manager at…
Contact Centre Agents Reveals What Influences the CX
CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience Over a quarter of…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort has a direct correlation…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service expectations here to stay…
Cynical Brits expect to be wowed by Customer Service
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service – Freshworks survey, conducted…
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go out of their way…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest speaker Thomas Husson discuss…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
COVID19: Challenges and Way Forward for Customer Service
The impact of the pandemic, everyday challenges and the way forward for customer service in contact centres – Mat…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…
Most Companies Don’t Know What Customers Think
Most Companies Don’t Know What Customers Think – “Most firms are not very good at listening to customers. It’s not…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer experience is vital to…
Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the main focus for any…
Birmingham Council selects Agilisys for Customer Engagement
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on a Customer Service programme…
Open Talent and The Changing Delivery Model For CX
Open Talent and The Changing Delivery Model For CX – There are endless articles that explore the difference between customer…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk report Talkdesk Research global…