ICO fines HelloFresh £140,000 for spam texts and emails The Information Commissioner’s Office (ICO) has fined…
Category: – Customer Service/Experience
‘Shockingly Poor’ Customer Service Which? Survey Finds
Some major firms offering ‘shockingly poor’ customer service across the board at their contact centres, Which?…
86% Abandon Brands over Poor Customer Service
86% abandon brands over poor customer service in the contact centre according to nShift Taking direct…
How Insurers can Improve CX Amid Skyrocketing Complaints
Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Five Top Customer Experience (CX) Trends for 2024
Acxiom Research Identifies Five Top Customer Experience Trends for 2024 AI-Driven Shoppable Ads and Sustainable CX…
Elevating Customer Service for a Successful Golden Quarter
Elevating customer service strategies for a successful Golden Quarter The golden quarter offers retailers an opportunity…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
Research Suggests Contact Centre Teams will Struggle as Golden Quarter Looms
Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The…
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Unpacking the Customer Satisfaction Crisis – What Can Contact Centres do?
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…