The Wow Factor – Does It Really Matter asks Teleopti

In today’s super-connected world, products are easy to find so how do you stand out from…

Customer Interaction – 8 Ways to Re-Energise Customer Service

Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…

dancing lion: Why Apple is the King of Customer Service

Big news in the business world! There’s a four horse race to become the world’s first…

Yonder Digital Reveals UK Retailers Offering Best Customer Service

Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer…

Goodbye Customer-Focus, Hello Customer-Centric!

Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…

Customer Experience – Getting the Two-Way Connection Right

Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…

Amazon on top again for customer satisfaction

Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…

The Loyalty Ladder – Give Customer What They Want!

The loyalty ladder – To keep your customers, give them what they want (what they really,…

Businesses Fall Short of Customer Expectations

Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…

Customer Service Tweets increase by nearly 50% on Black Friday

Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks…

Does your Contact Centre Attract and Retain Customers?

Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…

Customer Service and the £81.5b Revenue Reward

Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of…

Does your Company Provide Excellent Customer Service?

Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear…

City Council puts Knowledge at Heart of Customer Service

Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…

Your Customers Are Calling…. But Who’s Answering?

Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…

Setting Out On A Proactive Engagement Journey

Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…

Online Retailers in the dark about ‘Vampire’ Shoppers

Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…

Customer Journey Mapping – What’s all the fuss about?

Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth…

Customer Journey Mapping: 3 Steps to Boosting Loyalty

Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…

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