Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…
Category: – Customer Service/Experience
Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…
The Loyalty Ladder – Give Customer What They Want!
The loyalty ladder – To keep your customers, give them what they want (what they really,…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…
Customer Service and the £81.5b Revenue Reward
Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of…
Does your Company Provide Excellent Customer Service?
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear…
City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Setting Out On A Proactive Engagement Journey
Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…
Customer Journey Mapping – What’s all the fuss about?
Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth…
Customer Journey Mapping: 3 Steps to Boosting Loyalty
Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…
Customer Service in the Next 5 Years – It’s all about Value and Experience
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…