Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact…
Category: – Contact Centre Tips
IVR vs. Contact Centre Agents: Guide to Customer Authentication
IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are…
Get the Guide to Seamless Omni-Channel Customer Experiences
Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…
The Shift to Online Self-Service has Only Just Begun
In a previous article we discussed the key customer service soft skills that transform a good…
4 tips to apply to your Payment Processes to boost CX
4 tips to apply to your payment processes to boost your CX in your contact centre…
Combatting Burnout: Optimise Occupancy with the Right WFM Solution
Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…
Deploying Strategies to Manage Frustrated Customers in the Utility Sector
Deploying strategies to manage frustrated customers in the utility sector via the contact centre Echo Managed…
Contact Centre Burnout and what you can do about it
Why your employees suffer from contact centre burnout and what you can do about it Contact…
The Future of Contact Centres: Navigating the Metaverse
The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
Combat Employee Burnout in the Contact Centre
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
WFM ROI: How WFM Software Pays for Itself
WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…