What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Category: – Articles
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
Contact Centre Predictions: The Key to Success
Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…
We’re more likely to Divorce than switch our Bank
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…
Top 3 Contact Centre Technology Trends for 2016
Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
Jabra: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…
Black Friday could make or break the contact centre
Black Friday could make or break the contact centre – Aspect Software offers practical tips for…
Business Continuity in the Contact Centre during Winter 2016
Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…
Working with Third-Party Partners to achieve PCI-DSS
Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…
Credit Cards and Contact Centres Shouldn’t Mix
Why Credit Cards and Contact Centres Shouldn’t Mix – Matthew Bryars, CEO ofAeriandi,on how to combat…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Contact Centre Trends for 2016 according to VHT
The Contact centre is evolving at a rapid pace thanks in large part to technological innovations,…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…