What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Category: – Articles
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…
Consumer Complacency Puts Personal Data at Risk
Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…
5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…
Customers Tired of Having to Repeat Themselves
Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…
Have you been SIM swapped? Warning Signs of Mobile Banking Fraud
Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…
2017 Five Key Tech Trends for Effective Customer Engagement
2017’s Five key technology trends for effective customer engagement – Sabio looks forecasts whats hot and…
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…
Data Breaches One Thing Lack of communication Is Another
Data breaches are one thing, lack of basic communications is another, says Aspect Software Regular customer…
Signs of an Industry Leading Customer Service Centre
Seven signs of an industry leading customer service centre – Mats Rennstam, Managing Director, Bright UK…
Card Not Present Alarm Bells over Contact Centres
Alarm Bells over Insurance Contact Centres and Card Not Present Imagine getting a burglar alarm fitted…
Is Your Contact Centre Future Ready? Asks Aspect
Is Your Contact Centre Future Ready? In the midst of the rapidly changing dynamics of customer…