These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…
Category: – Company Info
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Self-Service & Remote Working – The Future of Customer Contact?
A successful self-service interaction costs less than one-tenth of a phone call, and AI now means…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
Calabrio Community Forum | June 2024
Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the…
Unlocking Customer Service Excellence Through Innovative Technology
Unlocking Customer Service Excellence in the contact centre through Innovative Technology – Joe O’Brien, Head of…
Innovative Solutions to the Conundrum of Collecting Rents
Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…
Insights, the AI-Powered Business Intelligence Tool from Calabrio
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence Fully…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…
Content Guru Named Strong Performer in CCaaS Voice of Customer Report
Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the…
The Future of Contact Centres: Navigating the Metaverse
The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
Content Guru & DVLA Wins Best Technology Partnership Award
Content Guru and DVLA Wins “Best Technology Partnership” contact centre award at 2024 CCA Global Excellence…
Content Guru Adds Enhanced Accessibility Features to storm®
Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…
Sabio Launch WFM e-book to Optimise Contact Centre Workforce
Sabio Group has launched a new e-book aimed at guiding organisations in the optimisation of their…
Delivering Exceptional Experiences In The Real World
Delivering Exceptional Experiences In The Real World – Featuring Sweaty Betty, Zuto, Transcom and Awaze At…
AI in CX: Separating Fact from Fiction
AI in CX: Separating Fact from Fiction – How will the role of the human contact…