Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
Category: – Company Info
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
Avaya Helps Enterprises Deliver AI-Powered Innovation
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Mind the Gap – How Gen Z is Disrupting the Workplace in 2024
How to make work, work in 2024 Is this it? Will 2024 be the year we…
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…
IPI Accredited as Avaya Experience Platform Cloud Specialist
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
How are Businesses Dealing with CX, Cost & Performance Pressures?
A large scale survey of more than 200 UK contact centre operations shows that the pressures…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Pressure on Contact Centre Cost & Performance Levels
Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…
Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…
Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions
Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
IPI Appoints New Chairman to Support Next Phase of Growth
IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…
Engaging Silent Customers & Improving CX with Conversational AI
Engaging silent customers and improving CX with Proactive Conversational AI – contact centre webinar organised by…