Email beats web for insurance customer service – Eptica research uncovers poor response rates to questions…
Category: – Social Media/Digital
Millennials Rather Lose the Ability to Call than Text
New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have…
Facebook chatbots implications for customer service
Facebook chatbots announcement has far reaching implications for customer service By Simon Frank, transformation consultant at…
Aspect Leading Chatbot Revolution to Transform Customer Experience
Aspect Software Leading the Chatbot Revolution to Transform the Customer Experience Via Facebook Messenger Aspect Software…
Customer Journey and How Social Media Causes Disruption
Customer Journey and how Google, Facebook & Twitter are causing disruption – Why it makes sense…
Facebook and Email Beat Twitter for Retail Customer Service
Facebook and email beat Twitter for retail sector customer service – New retail study from Eptica…
Survey Finds Social Media Customer Service Declines
NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service…
Social Media Outperforms Email for Customer Service
Social media outperforms email for customer service according to new research. UK brands answer less than…
Make Way for Messaging confirms Aspect Research
Make Way for Messaging: New Aspect Software Research, and Moves by Google, Facebook Messenger, Indicate Major…
1 in 3 over 65s Prefer Communicating via Digital Channel
1 in 3 over 65s prefer communicating with businesses via the digital channel according to research…
Why Social Media is the update Customer Service needs
Why Social Media is the update Customer Service needs These days if we want to ask…
Customer Care sometimes takes more than 140 characters
Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket…
Social Media First Choice for 1 in 5 Consumers
Social Media First Choice for 1 in 5 Consumers when seeking answers in complicated situations -18%…
VoiceSage asks Why Doesn’t SMS Get The Love It Should?
Why Doesn’t SMS Get The Love It Should? Mark Oppermann of customer outreach tech leader VoiceSage…
Email beats Social Media as Customer Service Channel
Email beats social media as best channel for customer service in retail – US retailers only…
Nikon inspires photographers via Facebook and Twitter
Nikon inspires photographers via Facebook and Twitter – Nikon partners with social customer engagement specialist, CX…
Social Customer Service – The Dos and Don’ts
Social media and social customer service are spectator sports; you’ll get the cheers and jeers, the…
Improve Customer Service through Social Media
New White Paper Outlines Seven Steps to Deliver Great Customer Service through Social Media Altitude…
Contact Centre – the changing face of the email
Contact Centre – the changing face of the email Today’s connected customer has a smart-phone in…