contact centre: ways to sell even more! In this article Ethan Sudgen of NMS Adaptive highlights…
Category: – Articles
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Have You Realised Your Potential Yet?
Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…
How to Ensure Your Contact Centre is PCI DSS Compliant
It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…
Contact Centre Real Time Reporting and how to get the most out of it
Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…
Security fears putting people off contactless payments, new survey shows
Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…
Low Employee Engagement: Is the Government missing a real productivity issue?
Low Employee Engagement: New research shows just over a third (36%) of British staff are highly…
LiveOps Agents – Guide Your Agents to the Finish Line
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards – Eckoh impress US industry…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…