Contact Centre Wallboards – Do yours connect with Millennials and Boomers? Stephen Pace, CEO of SJS Solutions,…
Category: – Articles
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified…
BYOD 5 things you didn’t know
Proven Legal Technologies – the corporate forensic investigation and e-disclosure firm, today unveils the top five…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the…
PCI Compliance made simple by Curtis Nash, CEO of Cognia
PCI Compliance made simple using the power of the Cloud by Curtis Nash, CEO of Cognia…
Collections Depts must act in advance of expected interest rise
Collections departments must act now in advance of expected interest rate rise – Small window of…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
Call Centre Headset Reviews: What to look for
Call Centre Headset Reviews: What to look for – When you’re looking for a call centre…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
How to Select a Cloud Contact Centre Solution
Seven Questions to Ask Before Selecting a Cloud Contact Centre Solution Be honest: When was the…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Consumers clueless over what happens to financial data in a Contact Centre
Matt Newing, Managing Director of Elite Telecom, explains why consumers are clueless when they give financial…
What do contact centres, Jamie Oliver and McDonalds have in common?
Danny Singer – Founder & CEO OF Contact Centre Software provider Noetica explains what the contact…
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…