Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information…
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Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…
Payment Gateway Services – The Hidden Gem for Contact Centres
Payment Gateway Services – the Hidden Gem for contact centres – Three Things to ask your…
PCI Security Welcomes Geoff Forsyth to Board of Advisors
PCI Security Standards Council welcomes PCI Pal CISO, Geoff Forsyth, to its Board of Advisors PCI…
How Conversation Analytics can help contact centres
How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing…
IPI awarded Platinum Partner Status by Gamma
IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to…
Netcall Supports Councils to Improve Crisis Management
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…
The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo …
Small Businesses Don’t Capitalise on Customer Service Advantage
Small businesses failing to capitalise on their unique customer service advantage according to report from FM…
Office Company Viking Create Contact Centre Jobs
Leicester based office supplies company Viking have announced the creation of 60 jobs at their Leicester…
Content Guru Extends storm’s Through Jabra Engage AI Integration
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration Content Guru has announced…
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race – Managing the hand-over from…
Quickline Speeds up Customer Service with makepositive
Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…
Infobip Leader in Communications Platform as a Service
Infobip has been named a Leader in the IDC MarketScape Worldwide Communications Platform as a Service…
Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been…
Job Losses Announced at Firstsource Contact Centres
It has been reported that Indian owned Outsource company Firstsource has started consultation with staff and…
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
Organisations Can Leverage Voice Data in Contact Centres
It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and…