Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…
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Interact named Northern Outsourced Contact Centre of the Year
Interact Contact Centres is delighted to announce that it has won Large Outsourced Contact Centre of…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
ResQ Official Open Refurbished Contact Centre
New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
Contexta360 Addresses Contact Centre Transformation Needs
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs Contexta360, a leading provider…
(How) will ChatGPT revolutionise CX within the Contact Centre?
(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…
Echo NI Shortlisted at Northern Ireland Contact Centre Awards
Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership…
Connected Contact Centres: Maintaining Connections in Hybrid World
A guide to native integration with Microsoft Teams – The connected contact centre Native integration with…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…
Connect Assist Wins Award for Emergency Ukraine Support Line
Connect Assist is celebrating winning Silver in the ‘Best Advice Line / Helpline’ category at the…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
injixo TechLab: Dissecting the WFM Cycle Webinar Series
Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
Winners revealed at the Welsh Contact Centre Awards
Winners revealed at the Welsh Contact Centre Awards organised by Cnect Wales The heroes of Wales’…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…