New Research Reveals Brits Prefer Traditional Phone Calls to Emails for Customer Support in contact centres…
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FourNet Acquires High-Speed Global Network Specialists 01T
FourNet acquires high-speed global network specialists 01T – Acquisition underpins FourNet capabilities in providing the ‘underlay’…
Hanging on the Contact Centre Telephone: Go Online Says HMRC
Hanging on the contact centre telephone: 5 reasons Self Assessment customers don’t need to wait on…
Echo Managed Services Secure Contract with Northern Ireland Water
Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…
The Benefits of Personalisation in CX in your Contact Centre
The benefits of personalisation in CX in your contact centre The customer experience is pivotal to…
Your Organisation’s Way to Productive Meetings according to Jabra
Your organisation’s way to productive meetings – Nigel Dunn, Managing Director, EMEA North, Jabra What would…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…
Winners Announced at European Contact Centre & Customer Service Awards
Austria, Czechia, France, Germany, Greece, Poland, Portugal, Spain and the UK amongst winners at the greatest…
Navigating the Future with Contact Centre AI Solutions
Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
86% Abandon Brands over Poor Customer Service
86% abandon brands over poor customer service in the contact centre according to nShift Taking direct…
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…
Cloud v On-Premise: Why it’s a Matter of Contact Centre Choice
Cloud v on-premise: why it’s a matter of contact centre choice – Enghouse explains to do’s…
Black Friday Success Hinges on Memorable Online Experiences
Navigating the Digital Frontier: How Black Friday Success Hinges on Memorable Online Experiences By Jon Brooks,…
How Insurers can Improve CX Amid Skyrocketing Complaints
Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
How Contact Centres Can Be More Successful on Black Friday
How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…
British Gas on 700 Recruitment Drive in its UK Contact Centres
British Gas hiring over 700 people in its UK contact centres – New staff across Edinburgh,…
Five9 Announces Five9 OneStudent for Better Student Engagement
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement Five9…