Capita celebrates success at CCA Excellence Awards 2026
At the CCA Excellence Awards 2026, Capita’s contact centre division had a highly successful night, securing two major…
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness – Artificial intelligence now sits at the…
The Rise of Customer Initiated Outbound Calling
The Rise of Customer Initiated Outbound Calling: Steven Brook, Chief Commercial Officer at Noetica discusses the benefits to…
Agria Pet Insurance Partners with Elephants Don’t Forget to Strengthen Customer Outcomes
Agria Pet Insurance partners with Elephants Don’t Forget to strengthen frontline competence and customer outcomes – Agria Pet…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest…
Leading in the Age of AI & Hybrid Work
The State of Frontline Leadership. Leading in the Age of AI and Hybrid Work. A board-ready paper for…
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness – Artificial intelligence now sits at the…
An Introduction to Conversational Intelligence
Every conversation your contact centre handles contains insights you’re not using yet. Topics that keep coming back. Sentiment…
TTEC & Volkswagen Group UK Expand Collaboration with 7 Year Agreement
TEC have announced a seven-year contract extension with Volkswagen Group UK, advancing a strategic collaboration focused on delivering…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…
IPI Partner Programme Launches to help on Demand for AI-Ready CX Solutions
IPI Partner Programme launches to help channel capitalise on demand for AI-ready CX solutions New Era, Purple UC…
Staffordshire Police Recruit Additional Contact Centre Staff
Staffordshire Police has strengthened its force contact centre by recruiting 15 additional staff ahead of the busiest period…
Brits Struggle with Workplace Motivation during Summer
Over half of Brits struggle with workplace motivation during summer – An employee wellness report from Jukebox Marketing reveals…
Is this the end of the cold call?
Is this the end of the cold call? UK consumers need to be able to trust companies before…