Finalists Announced for Contact Centre & Customer Service Awards
Finalists Announced for Europe’s Biggest Contact Centre and Customer Service Awards Anticipation is building across the continent, with…
The Next Challenge for Contact Centres Isn’t Deploying AI, It’s Managing It
The next challenge for contact centres isn’t deploying AI, it’s managing it – John Finch, Senior VP Marketing, RingCentral…
Customer Conversations that Contact Centres can no Longer Ignore
The confidence vs evidence gap in customer conversations that contact centres can no longer ignore New research from…
HM Land Registry Selects Route 101 to Modernise Contact Centre
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform New cloud platform will help improve customers’ access to services…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer experience, AI,…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
Capita Secures Public Sector Contact Services Contract with UKHSA
Capita secures public sector contact services contract worth up to £31m with UKHSA Capita plc have announced that…
Zendesk Expands Contact Centre Voice Support Across Languages
Zendesk Expands Contact Centre Voice Support Across Languages New AI-powered Real-Time Voice Translation built directly into Zendesk Contact…
Half of Contact Centre Leaders Struggle to Develop their People Continuously
More than half of contact centre leaders say continuously developing their people is one of the hardest aspects…
91% of Calls to UK Finance Contact Centres Callers to Prove Who They Are
91% of inbound calls to UK finance contact centres require the caller to prove who they are. It…