Winners Recognised at the 2025 CCNNI Awards
Winners recognised at the 2025 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders of Northern…
Calabrio – The State of the Contact Centre
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer, Medallia discusses.…
Jabra – ClearSpeech
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer, Medallia discusses.…
Boosting Employee Experience in Contact Centres is the Key to Success!
Boosting Employee Experience in Contact Centres is the Key to Success! The UK is facing a silent but…
Centrepoint Upgrades Contact Centre Through Route 101 Integration
Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 integration Route…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
The Challenges and Opportunities CIOs Face Today
AI in Customer Experience: The Challenges and Opportunities CIOs Face Today in the contact centre As a CRO,…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts sophisticated intelligence…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
UK Customers Still Prefer Human Support Over AI
Contact Centre Report: UK Customers Still Prefer Human Support Over AI – But one in three say they’d…