Martin Taylor of Content Guru wins The Alumni Award at LDC Top 50
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, wins The Alumni Award at The LDC Top 50…
Calabrio – The State of the Contact Centre
Westminster Council introduce AI support in Contact Centre
Westminster Council first local authority to introduce AI support in contact centre Westminster City Council has introduced new…
Jabra – ClearSpeech
The AI Journey to Intelligent Customer Service in 2026 and Beyond
Looking ahead to 2026, it is clear that this will be a transformational year for contact centers. We…
Managed Services: The Unsung Hero of Great Customer Experience
Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week, it’s important…
Money Advice Trust * Elephants Don’t Forget Partner
Money Advice Trust and Elephants Don’t Forget Partner to Provide Vulnerable Customer Training Support for Financial Services Firms…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
Conversational Intelligence Emerges as Next Frontier in CX
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research New study shows organisations are missing…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who…
NiCE Cognigy Launches AI Ops Centre
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale New AI command center delivers real-time…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…