ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
- Awards, - Industry News 24 February 2021
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
- Contact Centre Tips, - Industry News
- Industry News, - Recruitment, TTEC
- Cloud, - Industry News, Calabrio
- Contact Centre Tips, - Industry News, IP Integration
- Customer Service, - Industry News
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot over the past 12…
Noble Systems Provides Inbound and IVR Solutions to Help SPT contact centre Improve Independence of Disabled and Elderly Passengers Noble…
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor includes recognition as one…
5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS)…
Over the last year businesses big and small have had to continually adapt to a ‘new normal’ as restrictions and…
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook provides practical advice and…
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an…
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Sytel’s customers can now…
Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go Inspire Group reveals that…
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…