Capita celebrates success at CCA Excellence Awards 2026
At the CCA Excellence Awards 2026, Capita’s contact centre division had a highly successful night, securing two major…
Synthflow AI & 8×8 Enter Strategic Partnership
Synthflow AI & 8×8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres , an enterprise…
Why Fixing the Contact Centre Won’t Fix Your Customer Experience
Why Fixing the Contact Centre Won’t Fix Your Customer Experience – Richard Higginbotham, Product Marketing – Intelligent Automation at Netcall…
Half of Brits Struggle with Workplace Motivation during Summer
Over half of Brits struggle with workplace motivation during summer – An employee wellness report from Jukebox Marketing reveals…
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment. By combining contact centre expertise with top-of-the-funnel,…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest…
The Gulf Between Business Belief and Customer Experience
UK Businesses aren’t delivering – new report shows gulf between business belief and customer experience UK businesses are…
6 Ways to Improve Public Sector Citizen Experience
6 Ways to Improve Public Sector Citizen Experience Public sector organisations are facing increasing demand for services while…
HM Revenue & Customs Awards Capgemini Contact Centre Contract
HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to deliver a…
Content Guru Scores Highest Rating in 2026 Gartner CCaaS Report
Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer for CCaaS…
Azamara Expands UK Operations with New HQ & Enhanced Contact Centre
Azamara Cruises has announced a significant expansion of its UK operations, marked by the opening of a new…
How European Organisations Are Redefining the Contact Centre Approach to Sales
New ECCA Research Reveals How European Organisations Are Redefining the Contact Centre Approach to Sales Visionary Voices report…
Leading Formula 1™️Technology Expert to Close Sabio Disrupt London
Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have announced that…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…