Have You Started Your NECCA Nomination?
The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th…
65% of Contact Centre Leaders Call Their AI Successful
65% of Contact Centre Leaders Call Their AI Successful. Yet 43% of Projects Are Delayed or Stalled Laivly…
Bad Habits That Kill Your WFM Strategy in your Contact Centre
Bad Habits That Kill Your WFM Strategy – Workforce management has evolved far beyond simple schedule creation as Jim Fleming,…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with £2Bn at…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
Organisations Feel Pressure to Scale AI for Customer Experience
Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast 50, securing…
Tendfor Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through…
ESP Group Secures TfL Contract Creating Up to 40 New Jobs
ESP Group Secures Multi-Million-Pound TfL Contract Creating Up to 40 New Contact Centre Jobs ESP Group has secured…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…