IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect users
IPI, the Contact Centre specialist and solutions provider, today announced that Pauseable, IPI’s automated pause-and-resume compliance product, is now available on AWS Marketplace – Amazon’s digital storefront for managed solutions from AWS Partners. IPI is now a named AWS partner and Pauseable, a key module within IPI’s Cloud PCI suite, is today available to users of Amazon Connect, the AI-native Contact Centre from AWS, to purchase through AWS Marketplace.
Pauseable uniquely offers Amazon Connect users the ability to automatically “pause” and “resume” call and screen recordings during the payment process or when collecting sensitive data. It requires no manual intervention – instead it responds to events or triggers within third party systems and applications. It removes all sensitive card data from the call and screen recording estate enabling customers to significantly reduce their PCI DSS obligations.
As a named AWS Partner, IPI’s Pauseable offers Amazon Connect customers the same high level of technical validation and security assurance required of all solutions listed on AWS Marketplace. Users purchasing Pauseable will benefit from a low friction purchasing experience – from sale to onboarding and in-life billing – with organisations entitled to use their Amazon credit spend if purchasing from AWS Marketplace.
said Steve Murray, Director of CX Solutions at IPI.
“This new partnership offers a compelling and unique proposition to Amazon Connect users – the ability to process payments securely and easily, all whilst significantly reducing stringent PCI DSS requirements,”
“Pauseable already has a strong global footprint with customers all over the world, however, this partnership with AWS extends the reach and the impact of the solution even further and plugs a unique gap in AWS Marketplace’s portfolio of technology. We will be making more solutions within our Cloud PCI suite available to Amazon Connect customers over the coming year.”
Pauseable forms a key part of the Cloud PCI suite from IPI. Additional solutions include Agent Pay, Pay-by-Link, and IVR Assist.
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education and public sectors.
For additional information on IPI view their Company Profile
