European Customer Contact Community to Unite for Landmark Week
European Customer Contact Community to Unite for Landmark Week Europe’s customer contact industry heads for London in November,…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact centre? Allianz,…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact centre? Allianz,…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with £2Bn at…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
Organisations Feel Pressure to Scale AI for Customer Experience
Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast 50, securing…
Tendfor Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact centre? Allianz,…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…