Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI capabilities, Insights…
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model – The real…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Jabra ClearSpeech
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert strategic guidance…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Who Leads in Customer Service Excellence?
UK consumers now wait over three minutes on average to speak to a contact centre agent a study…
Housing Associations: Who owns Competence & Conduct Standard Planning in the contact centre?
The social housing sector is undergoing a fundamental shift towards enhanced professionalism in 2026 with the introduction of…
Zinc & Octopus Energy Officially Open Contact Centre Floor
Zinc Group have official opened a newly refurbished, Octopus Energy-branded cntact centre floor, marking a significant new phase…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI capabilities, Insights…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
NiCE Unveils The Agentic AI CX Frontline Report
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First Customer Experience at Scale…