Britannic Wins Mitel Innovation Leader of the Year 2026 Award
Today, Britannic Technologies announced it has won the Mitel Innovation Leader of the Year award, recognising its commitment…
Why Companies Should Rethink What AI Ownership Really Means
Why Companies Should Rethink What AI Ownership Really Means – Maria Paredes Piscione, AI Solutions Consultant, at Sabio Group…
Why Companies Should Rethink What AI Ownership Really Means
Why Companies Should Rethink What AI Ownership Really Means – Maria Paredes Piscione, AI Solutions Consultant, at Sabio Group…
Connect Powers StepChange’s Expansion of Financial Support Services
Over the past three years, Connect, a global business communications expert with over 35 years’ experience, has supported StepChange, one of…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
Why the EU Act Should Not Stop Companies from Using AI in Customer Service
Why the EU Act Should Not Stop Companies from Using AI in Customer Service – Maria Paredes Piscione, AI…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast 50, securing…
Peopleware Expands its AI-native Workforce Management Suite with Capacity Planning
Peopleware expands its AI-native workforce management suite with Capacity Planning New capability helps organisations make strategic workforce and…
British Gas Owner Centrica Announces Plans to Cut Contact Centre Jobs
British Gas owner Centrica has announced plans to cut around 1,300 jobs as part of a major restructuring…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…