Wales Celebrates World-Class Customer Experience Talent at Cnect Awards
Wales celebrates world-class customer experience talent at the 28th Annual Cnect Wales Awards Wales’ thriving customer experience (CX)…
AI Risks Becoming the Weak Link in UK Customer Service
AI risks becoming the weak link in UK customer service as British consumers report highest levels of frustration…
What will the Contact Centre of 2030 look like?
What will the contact centre of 2030 look like? Simon Hall, Principal Analyst at CCW Europe, looks at…
Home Truths: Kensington Mortgages Completes Major Servicing Migration
Home Truths: Kensington Mortgages Completes Major Servicing Migration as Digital Future Takes Shape Through Sabio Partnership Kensington Mortgages,…
FourNet Secures Place on Latest G-Cloud 15 Framework
New simplified FourNet portfolio gives public sector buyers streamlined access to cloud communications, cybersecurity and support Customer experience,…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
AI Risks Becoming the Weak Link in UK Customer Service
AI risks becoming the weak link in UK customer service as British consumers report highest levels of frustration…
ContactBabel Research Shows how AI-enabled Analytics Reaches beyond the Contact Centre
One conversation, answers for the whole business: new ContactBabel research shows how AI-enabled analytics reaches beyond the contact…
ESP Group named finalist for WeDO Scotland High Growth Company of the Year Award
Contact centre outsourcer ESP Group has been named a finalist for the High Growth Company of the Year…
Zendesk Expands Contact Centre Voice Support Across Languages
Zendesk Expands Contact Centre Voice Support Across Languages New AI-powered Real-Time Voice Translation built directly into Zendesk Contact…
Half of Contact Centre Leaders Struggle to Develop their People Continuously
More than half of contact centre leaders say continuously developing their people is one of the hardest aspects…
ContactBabel Research Shows how AI-enabled Analytics Reaches beyond the Contact Centre
One conversation, answers for the whole business: new ContactBabel research shows how AI-enabled analytics reaches beyond the contact…