Britannic Wins Mitel Innovation Leader of the Year 2026 Award
Today, Britannic Technologies announced it has won the Mitel Innovation Leader of the Year award, recognising its commitment…
Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era is Over’
Sabio’s AI Chief: “AI’s ‘token-maxing’ era is over; End of Subsidies Now Forcing Corporate Reckoning” The era of…
Why Conversation Quality Now Defines AI Success in the Contact Centre
Beyond speech recognition accuracy: why conversation quality now defines AI success in the contact centre Dmitry Sityaev, Head…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer experience, AI,…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer experience, AI,…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
Capita Secures Extension to Transport for London Contracts
Capita plc have announced that it has secured a five-year contact centre extension for its two Transport for…
Peopleware Expands its AI-native Workforce Management Suite with Capacity Planning
Peopleware expands its AI-native workforce management suite with Capacity Planning New capability helps organisations make strategic workforce and…
British Gas Owner Centrica Announces Plans to Cut Contact Centre Jobs
British Gas owner Centrica has announced plans to cut around 1,300 jobs as part of a major restructuring…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…