Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses…
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses…
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product Marketing at…
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves – Joe…
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the cloud to…
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to skepticism with…
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re always pushing…
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…