How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a growing concern…
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA (Contact Centre…
How Agentic AI is Revolutionising the Contact Centre
How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365 explains Today,…
NICE teams up with Certified Languages International to Personalise Customer Service
NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE, Certified Languages…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer trust. And…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. This…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and…
SVL Business Solutions Achieves NICE Platinum Partner Status
SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum Partner status…
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company…
Top Industries Revealed – Who Leads in Customer Service Excellence?
Top Industries Revealed – Who Leads in Customer Service Excellence within the contact centre? • UK consumers have…