How to Make Your Brand Appealing to a Skilled Workforce
How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want the best…
Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First
As businesses strive to meet evolving customer expectations, the demand for efficient, scalable, and cost-effective solutions in contact…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according to Content…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one of the…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era of rising…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience Group in…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity – Jabra…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others Significant…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing…