How Customer Emotion is Impacting Business
The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres, titled “Understanding…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick, efficient service…
FourNet & Alzheimer’s Society ECCCSa Finalists
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024 Digital transformation…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the company providing…
SVL & Clarity Business Travel: Improving the Contact Centre Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating together to…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its…
Gen Z Wants Better Digital Customer Service
The WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service, says new…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick, efficient service…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of Cash For…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK & Ireland the…
Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head of Marketing,…
Contact Centre Report: The CallMiner CX Landscape Report 2024
Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…