Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses…
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product Marketing at…
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves – Joe…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
People’s Partnership Enhances Customer Experience with IPI
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the cloud to…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to skepticism with…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re always pushing…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…