Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…
Taking the Pressure Off Contact Centre Agents with Smarter Tech
Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Contact centre agents are the…
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership
Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and next generation…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and so do…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to skepticism with…
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought and…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New contact centre…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service tools while…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Key Insights: UK Customer Experience Decision-Makers’ Guide 2024-25
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all know that…