How Customer Emotion is Impacting Business
The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres, titled “Understanding…
The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres, titled “Understanding…
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick, efficient service…
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024 Digital transformation…
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the company providing…
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating together to…
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its…
The WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service, says new…
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick, efficient service…
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of Cash For…
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK & Ireland the…
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head of Marketing,…
Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…