Latest News & Information from the UK Contact Centre Industry

The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru discusses In…

Taking Stress out of your Contact Centre with Agentic AI

Stress Awareness Month – Taking stress out of your contact centre with Agentic AI Jurgen Hekkink, Head of…

UK National Contact Centre Awards 2025 – Finalists Announced!

Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA (Contact Centre…

The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru discusses In…

VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution

Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity VoiceAbility, has…

Essent & Sabio Engineer Cloud Migration to Energise Customer Experience

Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the digital customer…

Guernsey Airline Outsources Contact Centre to Fiji

Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The airline will…

Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact centre platform…

Foundever Announce Closure of Plymouth Contact Centre

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre…

Calabrio Report: The State of the Contact Centre 2025

The State of the Contact Centre 2025 –  Calabrio surveyed 400+ global contact centre leaders, and the message…

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