North East Contact Centre Awards 2025: and the winners are….
Congratulations to the Winners of the North East Contact Centre Awards 2025! Celebrating excellence across the North East’s…
Calabrio – The State of the Contact Centre
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts sophisticated intelligence…
Jabra – ClearSpeech
The AI Journey to Intelligent Customer Service in 2026 and Beyond
Looking ahead to 2026, it is clear that this will be a transformational year for contact centers. We…
Boosting Employee Experience in Contact Centres is the Key to Success!
Boosting Employee Experience in Contact Centres is the Key to Success! The UK is facing a silent but…
Centrepoint Upgrades Contact Centre Through Route 101 Integration
Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 integration Route…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service Centre (CSC)…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts sophisticated intelligence…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
UK Customers Still Prefer Human Support Over AI
Contact Centre Report: UK Customers Still Prefer Human Support Over AI – But one in three say they’d…