Latest News & Information from the UK Contact Centre Industry

Measuring & Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…

CV Formatting Tips for Contact Centre Professionals

Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among a sea…

IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders

IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…

Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership

Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and next generation…

Air Canada Streamline Complex Contact Centre Operations

Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…

Outdated Contact Centre Tech: 5 Red Flags to Watch for

If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and so do…

CX Services Opens New Rothesay based Contact Centre

CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New contact centre…

Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’

Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in Dubai, Avaya’s…

Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…

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