Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still dominates as…
Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content Guru, a…
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves – Joe…
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to the Genesys…
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee…
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions following the…
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is…