Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among a sea…
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and next generation…
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and so do…
This week marks National Customer Service Week, a celebration of the customer service industry and its vital role…
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all know that…
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New contact centre…
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in Dubai, Avaya’s…
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all know that…