Latest News & Information from the UK Contact Centre Industry

Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift

According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still dominates as…

Air Canada Streamline Complex Contact Centre Operations

Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…

Volta NXT Energises Customer Service with Sabio Group & Genesys

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to the Genesys…

Unveiled: What are Contact Centres Doing Right Now?

Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…

The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities

ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…

Zendesk Launches Flexible Pricing for Customised AI Journeys 

New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee…

Azamara Dedicated Contact Centre Drives up Cruise Bookings

Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions following the…

The UK Contact Centre Decision-Makers’ Guide – Be Part Of It

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is…

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