UK Shoppers to Prioritise Human-Enabled CX this Golden Quarter
Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds new Five9…
How Technology can Unlock Insight & Maximise Sales this Golden Quarter
How technology can unlock insight and maximise sales this golden quarter – It’s time to talk about Christmas,…
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Jabra Research – More than three-quarters of UK Office Workers don’t use AI
Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI • 70%…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
People’s Partnership Enhances Customer Experience with IPI
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the cloud to…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to skepticism with…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service tools while…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…