The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru discusses In…
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru discusses In…
Stress Awareness Month – Taking stress out of your contact centre with Agentic AI Jurgen Hekkink, Head of…
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA (Contact Centre…
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru discusses In…
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity VoiceAbility, has…
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the digital customer…
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer trust. And…
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and the message…
Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The airline will…
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact centre platform…
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre…
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and the message…