Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025
Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards 2025…
Calabrio – The State of the Contact Centre
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is driving a…
Jabra – ClearSpeech
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief Innovation Officer…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital tools will…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through measurable improvements…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura…
How AI is Increasing Customer Satisfaction & Efficiency
How AI is increasing customer satisfaction and efficiency – A report by MIT Technology Review Insights A new…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation Intelligent automation…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…