Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard Farrell, CIO…
2026: A Transformational Year for the Contact Centre
2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses. As we…
Are You Identifying the Right Customers for Your Outbound Call Lists?
Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks, Chief Commercial Officer of Noetica…
Jabra ClearSpeech
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to Content Guru…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect users IPI,…
Sabio Group Strengthens Operating Board with Key Appointments
Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and Katherine Watkins…
Nearly two thirds of workers admit they don’t like Secret Santa
Workplaces urged to ditch the Christmas gifts, as nearly two thirds of workers admit they don’t like secret…