The Student Loans Company (SLC) has scooped a prestigious Gold Award from the Contact Centre Association…
Tag: CCA
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
CalMac Awarded Contact Centre Accreditation
CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a…
CCA Excellence Awards 2015 – The winners are…..
The Co-operative Bank has beaten off stiff competition to win two top new prizes in customer…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…
RESPONSE shortlisted for CCA Excellence Awards 2014
RESPONSE shortlisted for CCA Excellence Awards 2014 in the following categories: Best Outsourcing Partnership – Hiscox…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will…
Contact centres struggling under the weight of multiple channels
Just 15% of contact centre agents are easily able to track customers across multiple channels, and…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a…