UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence
The UK’s most prestigious awards for contact centre professionals, the UK National Contact Centre Awards (UKNCCA), are officially open for nominations. Recognised as the most respected and credible awards in the UK contact centre industry, the UKNCCAs honour the people, teams and organisations whose dedication, innovation and leadership drive the sector forward.
Organised by the CCMA (Contact Centre Management Association), the 2026 programme introduces five new categories, reflecting the evolving needs and specialisms of today’s customer contact operations. This year’s new categories are:
– Best Colleague Engagement Programme
– Best Talent Growth Programme
– Best AI for Colleagues
– Best Quality Management Programme
– Best Change Journey
These additions broaden the opportunity to recognise organisations excelling in workforce development, operational quality, AI-enabled colleague support, and transformational change.
Winners will be announced at a spectacular Awards Night on Monday 22 June 2026 in London, where over 1,000 industry professionals will gather to celebrate the achievements of those shaping the future of customer experience.
Leigh Hopwood, CEO of the CCMA, shared her excitement for the opening of this year’s nominations:
“For over three decades, these awards have shone a spotlight on the incredible people, initiatives and innovations within our sector, and they truly change lives.”
“Our judges are looking for inspiring role models and standout approaches that push our industry forward. Being nominated is more than recognition, it’s a career-enhancing moment that motivates teams and builds reputations.”
Renowned for their integrity and credibility, the awards follow a robust two-stage judging process led by a panel of respected industry leaders and former winners.
Jason Mann, Operations Director at PIB Insurance and one of the Head Judges, praised the thorough approach:
“These awards are second to none. Their fairness, transparency and developmental focus make them a unique and meaningful experience for nominees. It’s an honour to be part of this process.”
The CCMA is proud to continue its long-standing partnership with Headline Partner Sabio. Craig Pumfrey, VP of Marketing at Sabio, commented:
“The UK National Contact Centre Awards showcase the dedication and brilliance of professionals across our industry. They highlight individuals and teams driving innovation, excellence and positive impact on both customer and employee experiences. We’re delighted to continue our support of this important celebration.”
Entering the awards is simple. Entries are included as part of CCMA membership, and non-members are warmly welcomed to participate for a small fee. Nominations close on Friday 27 February 2026, with the flexibility for entrants to edit their submissions right up until the deadline.
Kate Knowles, Services Director at the CCMA, encourages organisations to get involved.
“Taking part in these awards is an incredibly rewarding journey – from the moment you start crafting your nomination to the pride of seeing your colleagues recognised as finalists or winners.”
“I encourage every organisation to put their stars forward this year to show their support for their people and to celebrate the progress that they are making.”
For additional information on the UK National Contact Centre Awards Click Here
Organised by the CCMA (Contact Centre Management Association), the UK National Contact Centre Awards (UKNCCA) are the most respected awards programme in the UK contact centre industry.
The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges.
Given all the judges are senior leaders from across the industry who have years’ of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.
Open to all contact centre operations based in the UK, and entries for CCMA members is included within their membership.
