Webinar: To Add or Not to Add: Digital Channels in Contact Centres
Join Cirrus and South West Contact Centre Forum for an expert panel discussion on adding digital channels to contact centres.
Are you debating whether to add digital channels to your contact centre? It’s a big decision, and every business has its reasons for either embracing or holding off on this shift. That’s why Cirrus, in collaboration with the South West Contact Centre Forum, is bringing together a panel of industry experts who’ve faced this very decision.
Join us for a lively and honest discussion as panel members—those who’ve successfully integrated digital channels and those who’ve chosen to stick with voice—share their stories.
Why Attend?
Gain real-world insights and tips that will help you decide whether adding digital channels is the right step for your business. Our panel is ready to answer your questions and share their experiences.
What you’ll learn:
– How to determine when (and if) it’s time to add digital channels.
– Key challenges and benefits businesses have experienced.
– Practical tips for rolling out a multi-channel strategy.
Your hosts are:
– Jane Thomas, Managing Director, Northern & South West Contact Centre Forum: A highly respected leader with extensive knowledge of contact centre best practices.
– Daniel Lloyd, Channel Director, Cirrus: A passionate advocate for using technology to create exceptional customer experiences.
For additional information or to register for this event Click Here
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Cirrus is a leading provider of contact centre as-a-service (CCaaS) solutions, delivering innovative and scalable technology to help businesses enhance customer experiences. Founded in 2013, Cirrus integrates communications across voice, video, email, messaging, and social media, offering a comprehensive and flexible solution for contact centres. With a strong focus on partner and customer success, Cirrus has built a reputation for excellence and remains dedicated to driving innovation in the contact centre industry.
For additional information on Cirrus view their Company Profile
