Nine Contact Centre Trends to Watch in 2017
Nine Call Centre Trends to Watch in 2017 Christian Szpilfogel, Mitel VP Strategy and M&A Business Development We saw a…
Trends
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and a banner year for…
Top 3 Contact Centre Technology Trends for 2016
Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead to revela the trends…
Contact Centre Trends for 2016 according to VHT
The Contact centre is evolving at a rapid pace thanks in large part to technological innovations, as well as changing…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast pace. With the increase…
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact centre Infinit Contact predicted five…