KCOM Searching for Local Talent at Hull Contact Centre
KCOM has launched a major recruitment drive to fill 40 new customer service roles at their Hull based contact centre…
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Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As companies race to deliver…
The Future Contact Centre – Face and Voice Recognition
Facing up to the future contact centre – Face and voice recognition – Suzette Bouzane Meadows, Director of Contact KCOM…
The Importance of Morale in the Contact Centre
The Role of Morale in the Contact Centre – Suzette Bouzane Meadows, Director of Contact at KCOM discuss the importance…
IMImobile Sign a Partner Agreement with KCOM
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services in the UK. IMImobile,…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact centre with the loss…
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call service. An Ofcom investigation…
Research Reveals Integration Concerns Holding Back Digital Transformation
CCA Research Reveals Integration Concerns Holding Back Digital Transformation – Lack of co-ordinated strategy, low resource availability and integration fears…
KCOM Secure BUPA Contact Centre Outsource Contract
KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the heart of its customer-centric…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name to the top of…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million pound Government contract to…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent…
Kcom helps Leeds United get on the ball with ticket demand
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to help them manage ticket…
Social Media Improving the Future of Customer Services
A recent report looking at customer service trends, commissioned by Kcom in association with the Customer Contact Association (CCA), shows…