KCOM has launched a major recruitment drive to fill 40 new customer service roles at their…
Tag: kcom
Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As…
The Future Contact Centre – Face and Voice Recognition
Facing up to the future contact centre – Face and voice recognition – Suzette Bouzane Meadows,…
The Importance of Morale in the Contact Centre
The Role of Morale in the Contact Centre – Suzette Bouzane Meadows, Director of Contact at…
IMImobile Sign a Partner Agreement with KCOM
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call…
KCOM Secure BUPA Contact Centre Outsource Contract
KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…
Kcom helps Leeds United get on the ball with ticket demand
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to…