Creating a User-Friendly IVR System in Your Contact Centre
IVR systems can be a blessing or a curse for customers in a hurry. A great system can help customers…
IVR
Is It Time That Your Contact Centre IVR Grew Up?
Is it time your Contact Centre IVR grew up? Is your contact centre’s IVR still in short trousers when all…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and Simple Aspect Software have…
Hanging on the telephone – From Call Centre to Stall Centre
Hanging on the telephone – From Call Centre to Stall Centre; Tony Porter of Eckoh talks IVR, menus and on…
Pindrop Launch IVR Fraud Protection Platform
Pindrop, the voice-fraud prevention and authentication company, have launched IVR Anti-Fraud, making Pindrop the first and only company to offer…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington – Director at Encoded…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…
Ultracomms Cloud Contact Centres
Taking the step into cloud services for your telephony infrastructure is a simple and supported process with Ultracomms. We provide…
alldayPA finds Consumers hang up on automated call answering
alldayPA reports finds that businesses Relying on Automated Menus can lose 55% of potential customers UK consumers are demanding businesses…
Syntec reveal ten tips for offering callers a positive IVR experience
Syntec reveal ten tips for offering callers a positive IVR experience IVR (interactive voice response) is a powerful tool and,…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers. Efforts to streamline processes…
The right and wrong ways to use IVR in contact centres
While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons why customers turn against…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive has announced the launch…
Eckoh signs agreement with Tenpin
Eckoh plc have announced that it has secured a new 3 year agreement with Tenpin Ltd, a leading operator of…
Please Press 1 to work with SOH to improve phone automated service
Expert in service communications SOH have announced that it is working with consumer champion Nigel Clarke at Please Press 1.…