What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA (UK) reveas some insider…
ECSSSA
- 28 June 2022 | Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
- 28 June 2022 | OMNINGAGE Minimises Time & Maximises Cloud ROI
- 28 June 2022 | Odigo Joins Pega Partners Programme & Adds New Solution to Marketplace
- 27 June 2022 | Understanding the Importance of the Contact Centre
- 24 June 2022 | When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
- 23 June 2022 | West Yorkshire Police Contact Centre Records Busiest 24 Hours
- 23 June 2022 | Half of UK Plagued by Increased Cold Calling from Contact Centres
- 23 June 2022 | Is The Misalignment of CX priorities Driving You Round The Bend?
- 22 June 2022 | UK National Contact Centre Awards Winners Announced
- 22 June 2022 | Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
- 22 June 2022 | ResQ Sweeps Up Gold at UK National Contact Centre Awards
- 21 June 2022 | PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
- 21 June 2022 | CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
- 20 June 2022 | Is it Time to Retire Average Handling Time in Contact Centres?
- 20 June 2022 | Contact Centre White Paper: How to Prepare for PCI DSS v4.0
- 20 June 2022 | 3 in 4 Consumers Walk away if Customer Service is Poor
- 20 June 2022 | So what has the smartphone ever done for customer service?
- 16 June 2022 | Jabra Engage 55: The Ultimate Portable Professional Headset
- 16 June 2022 | ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
- 16 June 2022 | Freshworks & PCI Pal Partner to Futureproof Card Payments