What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA (UK) reveas some insider…
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- February 19, 2019 | Companies Struggle to Meet Customer Expectations
- February 19, 2019 | Bertelsmann & Saham Launch CX Business ‘Majorel’
- February 19, 2019 | Stena Line Launch Smart Contact Centre Chatbot
- February 19, 2019 | Clarabridge Record Growth in the Contact Centre
- February 19, 2019 | What Role will Chatbots Play in Contact Centres in 2020?
- February 18, 2019 | Top UK Organisations for Customer Service Revealed
- February 18, 2019 | Traditional Channels Becoming a last resort for Consumers
- February 18, 2019 | Noetica Shortlisted for Blending Human & AI Award
- February 15, 2019 | UC EXPO – 15-16 May 2019 – London – Register Now!
- February 15, 2019 | Inner Circle Guide AI & Chatbots in Contact Centres
- February 15, 2019 | NICE inContact Highest Scores in Contact Centre Report
- February 14, 2019 | Market Report: Contact Centres and the Use of AI
- February 14, 2019 | 1 Week to Enter National Contact Centre Awards
- February 14, 2019 | Enghouse Systems Acquires ProOpti AB
- February 14, 2019 | WFM Supports Engagement at OTTO Contact Centres
- February 14, 2019 | Altitude Unveil App Marketplace: Xperience Hub