Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to…
Tag: CX
Gen Z Wants Better Digital Customer Service
The WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service,…
Half of CX Leaders feel Wait Times will be Eliminated Three Years
Over half of CX leaders feel wait times will be eliminated in as little as three…
Five Top Customer Experience (CX) Trends for 2024
Acxiom Research Identifies Five Top Customer Experience Trends for 2024 AI-Driven Shoppable Ads and Sustainable CX…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Putting Customers on Hold can Damage your Business
How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
Contact Centres must do more to Support Vulnerable Customers
Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Giving the customer control of the contact centre experience
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
The Changing Landscape of CX in Contact Centres
The changing landscape of customer experience in contact centres and why brands are still getting complaint…
Purpose-Built CX Ensure Banks Meet Needs of Customers
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers within the contact centre…
Hyper Personalisation Transforms Customer Experience
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience…
Customer Experience Sector in Ireland – New Report
IDA Ireland Launches new report on Customer Experience Sector in Ireland – Automation and “Chatbots” to…
Customer Experience: So What Should We Really Be Measuring?
Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX)…