IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…
Tag: Cloud
Zoom Contact Centre Unveils New Features and Availability in UK
Zoom Contact Centre Unveils New Features and Adds Availability in UK and Ireland Today’s customers want…
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS)…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
First the Traditional now the rise of the ‘Casual’ Contact Centre
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…
Seasonal Demands Require Scalability and the Human Touch
When we talk about contact centre scalability, we tend to focus on the automation of the…
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre…
Foehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With…
Aspect Software Announces Cloud Contact Centre v19
Aspect Software Announces Cloud Contact Centre v19 – Offers performance and scalability enhancements for its CCaaS…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation…
Content Guru Winners at Cloud Excellence Awards 2019
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019 Global leader in cloud communications…
Halfords Partner with 8×8 for Superior Customer Service
VHalfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X…
Business Systems Awarded Place on G-Cloud 11
Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…
Foehn Achieves G-Cloud 11 Approval Across Product Suite
Foehn achieves G-Cloud 11 approval across full product suite The government’s Crown Commercial Services has confirmed…
Content Guru Accepted as Government G-Cloud 11 Supplier
Content Guru Delivering Superior Customer Engagement and Experience to UK Government Global leader in Customer Engagement…
Simply Business Contact Centre and Cloud WFM
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for…
William Hill & Aspect Partner For Next Generation CX
Leading gaming giant William Hill forms strategic partnership with Aspect Software to enable its vision for…
5 Tips for Successful Contact Centre Cloud Migrations
5 Tips for Successful Contact Centre Cloud Migrations – Migrate with Confidence The contact centre has…