When we talk about contact centre scalability, we tend to focus on the automation of the…
Tag: Cloud
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre…
Foehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With…
Aspect Software Announces Cloud Contact Centre v19
Aspect Software Announces Cloud Contact Centre v19 – Offers performance and scalability enhancements for its CCaaS…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation…
Content Guru Winners at Cloud Excellence Awards 2019
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019 Global leader in cloud communications…
Halfords Partner with 8×8 for Superior Customer Service
VHalfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X…
Business Systems Awarded Place on G-Cloud 11
Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…
Foehn Achieves G-Cloud 11 Approval Across Product Suite
Foehn achieves G-Cloud 11 approval across full product suite The government’s Crown Commercial Services has confirmed…
Content Guru Accepted as Government G-Cloud 11 Supplier
Content Guru Delivering Superior Customer Engagement and Experience to UK Government Global leader in Customer Engagement…
Simply Business Contact Centre and Cloud WFM
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for…
William Hill & Aspect Partner For Next Generation CX
Leading gaming giant William Hill forms strategic partnership with Aspect Software to enable its vision for…
5 Tips for Successful Contact Centre Cloud Migrations
5 Tips for Successful Contact Centre Cloud Migrations – Migrate with Confidence The contact centre has…
Puzzel Ramps Up Social Media Capabilities
Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of…
Mitel & Talkdesk Cloud Contact Centre Solution
Mitel and Talkdesk partner for enterprise cloud contact centre solution Strategic partnership launches with Mitel MiCloud…
The Contact Centre, also available in the Cloud
The Contact Centre, also in the Cloud – Julio Pérez, Executive VP Altitude Software Cloud technology…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Cloud-based WFM is Key to Future Business Success
Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…