Connect Managed Services’ CTO – Martin Cross discusses ‘ Should your Contact Centre join the Cloud?…
Tag: Cloud
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…
Noetica: Cloud Formations in the Contact Centre
Cloud Formations in the Contact Centre – Danny Singer, CEO, Noetica dispells the myths surrounding the…
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball,…
ContentGuru Named G-Cloud 10 Approved Supplier
The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework…
Abbreviated Truth About Cloud in Small Contact Centres
The cloud presents amazing opportunities for small businesses. It allows them to focus on the business,…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software…
Aspect Software Wins Security Solution Gold at UK Cloud Awards
Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…