Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots in the contact centre according…
Tag: Call Centre
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording…
Swipe Right to find your Perfect Retail Contact Centre Match
Cirrus is here to here to stamp out all your poor customer experiences. If you appreciate…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
The Impact of Background Noise in the Contact Centre Industry
Iris Clarity have published a whitepaper highlighting the impact that background noise has on the contact…
Puzzel to Acquire SupWiz to further Strengthen its Conversational AI Offering
Puzzel to Acquire SupWiz – Leading contact centre platform to further strengthen its conversational AI offering…
Advantages of an Out of Hours Call Answering Service
An out of hours call answering service is a service that answers phone calls for a…
Capita to Transform its Contact Centres with Generative AI Capability
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact…
Calabrio & Five9 Join Forces to Modernise Contact Centre Operations
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…
Nearly Half of UK Contact Centre Teams Use AI-Powered Software
Nearly half of UK Contact Centre Teams use AI-powered software – AI-enhanced customer service software users…
Automation will not drive a reduction in contact centre agents
Automation will not drive a large-scale reduction in Contact Centre agent numbers before 2026 New research…
British Gas to Boost Workforce with Contact Centre Apprentice Scheme
British Gas will be hiring and training new apprentices to boost its customer facing teams and…
Gamma Expands Contact Centre Transformation with Acquisition of BrightCloud
Gamma continues drive for enterprise growth across Europe, by expanding contact centre transformation capabilities with acquisition…
Cirrus Wins Prestigious Contact Centre Vendor Award
Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider…
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Senior Leaders in the Water Sector can learn from Contact Centre Agents
How the senior leaders of the water sector can learn from contact centre agents – Hannah…
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
BT fined £17.5m for 999 call-handling failures
Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of…