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Tag: Articles
Nuisance calls seriously impact contact centre industry
Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…
Christmas is coming – is your contact centre ready?
Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…
End contact centre wastage ahead of National Living Wage
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams…
Why cold calling ought to be shown the door
A new generation of outbound sales – A new generation of outbound sales – Why cold…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
The Next Big Thing in Customer Experience Technology
What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…
Lack of Flexibility is killing UK Productivity
Lack of flexibility is killing UK productivity according to research conducted by Red Letter Days for…
Web Self Service improves Customer Experience
The six ways web self service improves your customer experience Customer service teams are currently faced…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
What size is your contact centre?
What size is your contact centre? Dave Paulding, a regional director at Interactive Intelligence looks at…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
Contact Centre Modernisation Trends That Matter
Contact Centre Modernisation Trends That Matter Stefan Captijn of Genesys looks at how to modernise your…
Customer Complaints and dealing with the rising numbers
Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…