5 Signs Your Legacy Call Recording Solution is a Liability according to Chris O’Brien, Digital Content…
Tag: Articles
Why Chatbots won’t Replace the Contact Centre Agent
Why chatbots won’t replace the contact centre agent – Bruce von Malitz, Managing Director at 1Stream…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
Regulation of Outbound Telephone Marketing Scores Own Goal
UK regulation of outbound telephone marketing scores another own goal suggests Jonathan Graham of Syntec As…
Omni-channel Integration Biggest Challenge When Adopting Text Based Customer Service
Omni-channel integration is the biggest challenge for contact centres adopting text-based customer service – New survey…
Hanging on the telephone – From Call Centre to Stall Centre
Hanging on the telephone – From Call Centre to Stall Centre; Tony Porter of Eckoh talks…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
Don’t Consign the Landline To The Landfill Just Yet
VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…
Careless Talk Costs Money according to Eckoh Poll
Careless Talk Costs Money according to Eckoh Poll – More than a third of people have…
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit…
Making it happen – driving change management
Making it happen – driving change management By Steve Shellabear • Director at dancing lion training…
The Impact of Data on the Customer Experience
Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A…
Consumers Bewildered by ‘Multi-Flannel’ Study finds
Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…
Contact Centre Technology – more than the front line
Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…