South West Contact Centre Awards 2014 – Thursday 3 July at the Grand by Thistle, Bristol.
Hosted by comedian Rob Beckett and sponsored by Red Contact Centres, these sixth annual awards were attended by 300 industry professionals who celebrated excellence from across the SW region.
The Winners
Best Customer Service Representative: Simon Burrough – Motability Operations
Trainer of the Year: Jonny Snell – Local World/Bristol News & Media
Team Leader of the Year: Daniel Plater – EDF Energy
Support Manager of the Year – Winners: Julia Whiteley – Jaywing & Helen Bennett – InterCall Europe
Contact Centre Manager of the Year – Belinda Rodwell – Capita Life & Pensions
People Development: Motability Operations
Support Team of the Year: LV=
Best Community Initiative: Plymouth City Council
Best Application of Technology: LV=
Best Outsourced Contact Centre: Capita Life & Pensions
Best People Engagement: Capita Life & Pensions
Best Shared Service Initiative: Southwest One
Performance & Quality Award: Serco
Contact Centre of the Year: Screwfix
HIGHLY COMMENDED
Sales Agent of the Year: Daniel Critten – Jaywing
Best Customer Service Representative: Vickie Taylor – Mira Showers
Support Manager of the Year: Alan Hughes – Panacea Finance
Best People Engagement: Imperial Tobacco
Best Outsourced Contact Centre: Carpeo
Contact Centre of the Year: Curo
Jane Thomas, Managing Director of the South West Contact Centre Forum, congratulated all entrants, noting that the judges had regarded the applicants this year as world class. She said, ‘the growth and success of the industry within the last year have surpassed that of any other and I am proud to be involved in such a dedicated and thriving sector.’
Fran Hudd, Chair of the South West Contact Centre board acknowledged that ‘the forum was growing from strength to strength and this is down to the ongoing support and passion of its members.’ A testament to the dedication of the Contact Centre industry within the South West.
