Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your contact centre agents.
According to Gallup just 31% of employees are engaged at work and an improvement in worker engagement of just 5%-10% can result in an increase of approximately 1,227 to 2,454 more available call minutes per agent per year.
It’s time to remove the stigma surrounding traditional contact center wallboards and start giving agents the information and support they crave.
Transparency and fast knowledge transfer reduces agent stress, a key reason for agents to leave, shows you trust them, empowers them and makes them feel closer to the business, all reasons employees remain loyal.
