Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation.
Contact centre agents today have a lot to manage. They are expected to listen, type, summarise, and resolve complex enquiries all at once — a juggling act that can slow service, impact quality, and lead to burnout.
To change this, we’re excited to introduce two powerful new features designed to make agents’ work easier and more effective: Co-Pilot and Live Summary.
Co-Pilot delivers relevant context, key details, and helpful tips during calls – so agents can respond faster and with more confidence.
Live Summary automatically creates accurate recaps during or after calls – cutting down on manual note-taking and freeing agents to focus on customers.
Together, they provide real-time guidance and effortless summarisation, helping teams work smarter, reduce admin, and deliver the personal, high-quality service customers expect.
In this session, you’ll see both features in action and hear from Help Insurance on how Live Summary is helping them save time and improve service quality.
What you’ll learn
– How to support agents with the right information at the right moment
– The benefits of AI-powered guidance and automated summarisation in live calls
– A live demonstration of Co-Pilot and Live Summary in action
– How Help Insurance uses Live Summary to improve efficiency and service quality
Tuesday 16th September 2025 – Online
For additional information on the event or to register Click Here
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions.
Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
For additional information on Puzzel view their Company Profile
