Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting
Noetica has been granted a patent for its technology which enables Campaign Managers to quickly and easily create data segments for better-targeted and more successful outbound outreach.
Using Noetica’s Visual Data Segmentation tool (currently available within Noetica’s outbound contact centre solution), a Campaign Manager selects the required customer attributes for the outbound campaign, from ingested data such as location, age and customer type.
These categories will appear on screen in three shapes that can be moved and overlapped to create a Venn / Euler diagram, that automatically builds the ideal target segment for the optimum call list.
The patent ‘Methods and Systems for Generating Logical Queries’ is registered with the United States Patent & Trademark Office.
Danny Singer, Founder and Chief Product Officer at Noetica, comments:
“No one should expect the contact centre team to be experts in SQL, nor should we expect them to be data scientists. Over the last three decades, we have remained devoted to our noetic mission of delivering technology that allows users to express their ideas without needing deep technical skills.”
Singer adds: “This new US patent is a resounding recognition of Noetica’s commitment to retaining its leading position at the forefront of innovation in the contact centre space.”
The new patent is the latest addition to Noetica’s portfolio of internationally protected technology inventions including the Live Person Detection (LPD™) technology which uses an element of AI to deliver highly accurate and safe detection of all forms of answering machines and voicemail thus dramatically increasing agent productivity whilst ensuring regulatory compliance.
To watch a demonstration of Noetica’s patented Visual Data Segmentation tool, presented by Danny Singer, Click Here
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 28-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
For additional information on Noetica visit their Website
