A snapshot of the state of Generation Z in the workplace has been published illustrating a…
Category: – Contact Centre News
News from the UK contact centre industry
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
2025 CX Study: Meeting Rising Customer Expectations
Customer expectations have never been higher, and businesses have little room for error in their plans…
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…
AI-Powered Insights Help Get More from Every Customer Conversation
Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
8×8 Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership
8×8 Strengthens Irish Contact Centre Market Presence with Expanded CCMA Ireland Partnership Industry commitment reflects growing…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
How to Budget a Contact Centre Upgrade
Upgrading a contact centre is a big investment that can make a huge difference in customer…
Two NHS Ambulance Service 999 Contact Centres Set To Close
It has been reported that two NHS Ambulance Service 999 Contact Centre run by the East…
Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate…
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…