According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still…
Category: – Contact Centre News
News from the UK contact centre industry
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…
Intradiem Partner with Five9 to Enable Real-Time Contact Centre Performance
Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance Intradiem today announced its partnership…
The UK Contact Centre Decision-Makers’ Guide – Be Part Of It
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’…
H&M Announce Closure of its Edinburgh based Contact Centre
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…
Novuna Consumer Finance Leads UK Finance Sector in Customer Service
Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector,…
Meeting Customer Needs Across Every Channel – Without the Hassle
Working in customer service is no easy task. But before we dive in, let’s take a…
FourNet Named in Top Five Cybersecurity Companies in UK
FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year.…
Business Systems & Teneo.ai Partnership to Revolutionise Contact Centres
Business Systems and Teneo.ai Announce Strategic Partnership to Revolutionise Contact Centres with Advanced Voice Automation and…
Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of…
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings Content Guru, a leading global provider…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…