Guernsey Airline Outsources Contact Centre to Fiji

Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…

Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…

Foundever Announce Closure of Plymouth Contact Centre

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…

Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…

9 Signs Your Contact Centre Tech Is Holding You Back

Signs Your Contact Centre Tech Is Holding You Back — And How to Fix It As…

Noetica Awarded Contact Centre Patent

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been…

Natalie Sehnal Appointed Director of Fulfilment & Contact Centre Solutions

Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as…

Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence

Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation.…

Essent & Sabio Engineer Cloud Migration to Energise Customer Experience

Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…

2,000 Jobs at Risk at Sky Contact Centres

Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at…

New Hybrid Working Consultancy Created to Address Workplace Challenges

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience…

Sabio Group Takes It’s Disrupt CX Programme Across Europe

Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…

Calabrio Report: The State of the Contact Centre 2025

The State of the Contact Centre 2025 –  Calabrio surveyed 400+ global contact centre leaders, and…

Local Authority Digital Transformation Index

First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…

How Contact Centres are Supporting the Next Generation

Student mental health: how contact centres are supporting the next generation Student mental health is a…

How Agentic AI is Revolutionising the Contact Centre

How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…

SVL Business Solutions Achieves NICE Platinum Partner Status

SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…

UK National Contact Centre Awards 2025 – Finalists Announced!

Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…

NICE teams up with Certified Languages International to Personalise Customer Service

NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE,…

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