Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Category: – Contact Centre News
News from the UK contact centre industry
Content Guru & NHS England Shortlisted for 2025 HSJ Partnership Award
Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards Content Guru,…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
Whistl Secures New Office for North East Contact Centre Team
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based…
How Artificial Intelligence Will Transform Workforce Planning in the Future
WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions…
Hold Music could be the key to a better Customer Relationship
Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world,…
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The UK National Contact Centres Awards Open for Nominations
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
How Seasonal Safety Signs Enhance Workplace Efficiency
How Seasonal Safety Signs Enhance Workplace Efficiency Seasonal changes bring unique challenges to workplaces, particularly during…
Verint Joins Wordwatch Partner Programme
Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients Wordwatch,…
Evaluagent Rebrands: A bold New Look, Same Core Mission
evaluagent rebrands: A bold new look, same core mission We’re thrilled to unveil the fresh new…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
FourNet Head of Security Operations named as Top UK IT Leaders
FourNet’s Head of Security Operations named as one of the top IT leaders in the UK…
Five9 Launches Research Revealing UK Consumer Distrust in Service providers
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…
How to Make Contact Centre Outsourcing Pay
How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…