Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions, proudly joined more than 1,200 industry professionals to celebrate the UK’s top customer contact talent at the 30th Annual UK National Contact Centre Awards. Hosted by author and TV/radio presenter Sara Cox, the event recognised individuals, teams, and organisations driving excellence across the contact center industry.
As Platinum Partner of the Contact Centre Management Association (CCMA), Content Guru was delighted to sponsor the “Quality Manager of the Year” award: a category that celebrates those leading continuous improvement and service excellence.
Content Guru congratulates this year’s winners:
Gold: Oli Simpson, Caravan and Motorhome Club
– Silver: Samantha Dye, First Customer Contact
– Bronze: Natasha Limbert, Serco
The awards also celebrated a wide range of achievements across the industry. Notable winners included:
– Gold: ALA, City of Westminster, Energia Group, Leeds Building Society, New Day, Sage, Sigma Connected, Specsavers, TUI,
– Silver: EE, Likewize, Novuna, Practice Plus Group, THG Ingenuity, SSCL
– Bronze: British Gas, Clear Comms, Domestic & General, Footasylum, Heineken, Paradigm
Guests also raised over £7,000 for Elsie’s Story Charitable Trust, established in memory of Elsie-Dot Stancombe, who tragically passed away in the Southport incident.
This sponsorship reflects Content Guru’s ongoing partnership with the CCMA, the UK’s largest contact centre industry association, and its mission to position contact centres as a vital, value-creating function within modern businesses. With two decades of experience and a global presence, Content Guru brings deep expertise to the CCMA’s growing network of professionals.
Leigh Hopwood, CEO of the CCMA, commented,
“It is such an honour to host the UK National Contact Centre Awards and celebrate the incredible achievements of those that work in the industry and the impact they have on society,”
“With the awards in their 30th year, it was particularly gratifying that our 2025 winners spanned a diverse range of sectors, from utilities and retail to finance, travel, healthcare and the public sector. As well as seeing so many exciting new entrants making their debut on the winners’ list, alongside some familiar faces returning to the stage. A huge thanks goes out to all those that entered and attended the awards – and to all our partners and the people that combined to make this special annual industry event happen.”
Chris Sykes, Global CMO of Content Guru, said,
“We’re proud to support the UK National Contact Centre Awards in celebrating the people at the heart of outstanding customer experiences,”
“Recognising quality managers and front-line leaders is essential to raising the bar across the entire industry.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
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