Award short-listing shows innovative RESPONSE

The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…

Connect Assist celebrate Ninth Birthday since launch of Contact Centre

Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…

Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia

Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…

Firstsource creates new jobs at Middlesbrough contact centre

Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…

Jabra’s Predictions for the 2015 Contact Centre

contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…

mplsystems highlights 5 key contact centre technology trends

Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a…

Five ways to make your contact centre more powerful

Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…

Direct Save Telecom create jobs at Birmingham contact centre

Telecommunications provider Direct Save Telecom have announced that the company will create 150 jobs over the…

Webhelp UK Shortlisted for Customer Focus Award

Webhelp UK has been announced as a finalist for the ‘Quality Monitoring Customer Focus Award’ at…

Retaining customers: You don’t know what you got ‘til it’s gone

With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…

CCMS Launch Business Catalyst Packages for Contact Centres

Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…

Abandoned and Nuisance calls – the blight of the contact centre industry

Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in…

Firstsource recruitment drive at Middlesbrough contact centre

Firstsource have announced a recruitment drive at its Middlesbrough based contact centre after securing an outsource…

One size fits no one… Why personal service matters in B2B businesses

One size fits no one… Why personal service matters in B2B businesses – and how you…

ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration

1 in every 25 jobs in the UK is within the contact centre industry according to…

Avaya and Google Collaborate on Contact Centre Solutions

Avaya have announced it is working with Google on innovative contact centre solutions for businesses. The…

Why Good Customer Service is not just for Christmas

Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas”…

Callers wait for Presley, Pavarotti and Katy Perry when calling contact centres

“In simple terms the Top 3 means music from the likes of Elvis Presley, Luciano Pavarotti…

Scottish Gas create 230 jobs to cope with increased Winter volumes

          Scottish Gas has created 230 new jobs across its contact centres…

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