ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not…
Category: – Outsource
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist…
Question: Is Your Contact Centre Over Stretched?
Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35…
CC33 Contact Centre Celebrates Mental Health First Aid Team
CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield…
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
How to Make the Move to 24-Hour Customer Care
How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head…
Journeycall Contact Centre Secures TfL Contracts
Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for…
FM Outsource Celebrates 10 years and Growth Success
FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of…