Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer…
Category: – Outsource/BPO
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as…
Wilko Set to Outsource Contact Centre to South Africa
High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…
FM Outsource New Hire to Enhance Employee Experience
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM…
Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…
Sigma Connected Donates £5,000 to Help Vulnerable People
Contact Centre Outsource BPO Company Sigma Connected donates £5,000 to help vulnerable people at Christmas Business…
Lemon Contact Centre Expanding its services to Europe
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data…
ResQ Win Double Gold at UK Contact Centre Forum Awards
ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not…
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist…
Question: Is Your Contact Centre Over Stretched?
Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35…
CC33 Contact Centre Celebrates Mental Health First Aid Team
CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield…
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…